Processing Time:

Before the shipping, please allow us about 2 business days for processing your order, timing depends on the actual situation(Public Holidays/Weekends excluded)

Processing time could be delayed if your shipping address is questionable or your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

Free Shipping Cost:

Free standard shipping on all orders over €50 except for sale items.

Track your parcel:

We recommend that you register an account on our website to keep track of your order.

Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

Friendly Reminder:

If you do not live in a secure location, please be wise about the shipping method you chose, as standard mail couriers will not require a signature, and packages could be left at any "secure" location fit to the mail carrier.

We are not responsible for any incorrect address entered by a customer.

A restocking fee will be charged if you do not claim your item and cause the delivery to return. The charge will be 10% of the total order amount per item.

Taxes and Duties:

Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. In general, taxes and duties are charged in EU countries other than the USA (e.g. Denmark, France, etc.).Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.

Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average it is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.

If you have any questions, please CONTACT US.